Brightline Retail lifts conversion by 31%

+31%

conversion on assisted sessions

The agent knows every product, every policy and every order. Customers can tell.

Ana Ruiz, VP Ecommerce

The challenge

An omnichannel retailer added a shopping agent grounded in live inventory and orders. Volume was growing faster than the team, and every new hire took months to ramp up.

The solution

Synth agents were connected to the tools the team already used, grounded in internal documents and set up with human approval for anything sensitive. The rollout took three weeks.

The results

Faster answers, happier customers and a team that spends its time on the work only people can do. This is example content written for the template.