How Halcyon Bank resolves 68% of tickets with agents

68%

of support tickets resolved by agents

We went from a six-hour backlog to answers in under a minute, without hiring a single extra person.

Priya Nair, VP Customer Operations

The challenge

A retail bank with 4M customers put Synth agents in front of every support channel. Volume was growing faster than the team, and every new hire took months to ramp up.

The solution

Synth agents were connected to the tools the team already used, grounded in internal documents and set up with human approval for anything sensitive. The rollout took three weeks.

The results

Faster answers, happier customers and a team that spends its time on the work only people can do. This is example content written for the template.