Tidewater Insurance settles claims 9.2x faster

9.2x

faster claim handling

Claims that took two weeks now close in two days, and our adjusters finally have time for the hard ones.

Marcus Webb, COO

The challenge

An insurer moved first notice of loss and document checks to supervised agents. Volume was growing faster than the team, and every new hire took months to ramp up.

The solution

Synth agents were connected to the tools the team already used, grounded in internal documents and set up with human approval for anything sensitive. The rollout took three weeks.

The results

Faster answers, happier customers and a team that spends its time on the work only people can do. This is example content written for the template.